Shipping policy

Last updated: 4 June 2026

This Shipping Policy explains how timefortime (timefortime) processes, ships, and delivers orders placed at https://www.timefortime.store. By placing an order with us, you agree to the terms set out below. We want you to know exactly what to expect from the moment you order to the moment your package arrives, so please read this policy carefully before completing your purchase.

1. Our Fulfilment Model

timefortime works with a curated network of suppliers and fulfilment partners who store, pack, and dispatch our products. This means your order is shipped directly from the supplier's warehouse, which may be located in a different country from where you live. This model allows us to offer a wide selection of products at competitive prices, but it also means that delivery can take longer than for goods held in a local warehouse, and that an order containing several items may be dispatched and delivered in more than one parcel. We appreciate your patience and are always available to help track your order.

2. Order Processing Time

All orders are subject to a processing period before they are dispatched. Processing typically takes 5-7 business days from the time your payment is confirmed. During this time, your order is reviewed, your payment is verified, the product is prepared, quality-checked, and packed for shipment. Orders are processed on business days only and are not processed on weekends or public holidays. Please note that processing times may be longer during peak periods, sale events, product launches, and major holidays, or where additional verification of your order is required.

3. Shipping Time and Estimated Delivery

Once your order has been processed and dispatched, the estimated delivery time is approximately 14-40 business days, depending on your destination and the shipping method selected. The total time you wait to receive your order is therefore the processing time plus the shipping time. Delivery estimates are provided in good faith and are not guaranteed; they represent typical transit times and may vary due to factors outside our control, including carrier performance, customs clearance, remote delivery locations, weather, and seasonal demand. Estimated delivery windows begin from the date of dispatch, not the date the order was placed.

4. Shipping Destinations

We are pleased to ship to most countries worldwide. However, certain products may not be available for shipment to every destination due to supplier restrictions, local regulations, or carrier limitations. If we are unable to ship a product to your location, we will notify you and arrange a refund for any affected items. Some remote or rural areas may experience longer delivery times or may require an alternative delivery arrangement.

5. Shipping Rates

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase, based on your destination, the items in your order, and the shipping method selected. Any promotional free-shipping offers are subject to the conditions stated at the time of the offer. Shipping charges are non-refundable except where an item is faulty, damaged, or incorrect, or where required by applicable law.

6. Split Shipments and Multiple Parcels

Because we source products from more than one supplier, an order that contains multiple items may be split into separate shipments that are dispatched and arrive at different times. You will not be charged any additional shipping fees for split shipments. If you have received part of your order but not all of it, please allow additional time for the remaining items to arrive before contacting us, as they may be travelling separately.

7. Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing tracking information where it is available. Please note that it can take a few business days for tracking information to become active in the carrier's system after dispatch. For orders with multiple shipments, you may receive more than one tracking number. If your tracking has not updated for an extended period, this is sometimes normal during international transit and customs processing, but you are welcome to contact us at timefortime.store@gmail.com and we will investigate on your behalf.

8. Customs, Duties, and Import Taxes

For international shipments, your order may be subject to import duties, taxes, customs fees, and other charges levied by the destination country once the parcel reaches that country. These charges are determined by your local customs authority and are beyond our control. As the recipient and importer of record, you are responsible for paying any such charges. We are unable to predict or calculate these charges in advance, and we recommend contacting your local customs office for more information before ordering. We cannot mark orders as gifts or under-declare their value, as doing so is against customs regulations. If you refuse to pay customs charges and the parcel is returned or destroyed, we may be unable to provide a refund.

9. Incorrect or Incomplete Addresses

It is your responsibility to provide a complete and accurate shipping address at checkout, including any apartment, unit, building, or postal code information. We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address. If you realise you have entered the wrong address, please contact us immediately at timefortime.store@gmail.com; we will do our best to correct it before the order is dispatched, but we cannot guarantee changes once an order has entered processing or shipping. Orders returned to the supplier due to an incorrect address, failure to collect, or refusal of delivery may be subject to re-shipping costs.

10. Failed Delivery and Unclaimed Parcels

If a delivery attempt is unsuccessful, the carrier may leave a notice, attempt redelivery, or hold the parcel at a local collection point. It is your responsibility to arrange collection or redelivery within the carrier's stated timeframe. Parcels that are unclaimed and returned to the supplier may be refunded less the original and return shipping costs, or may require payment of re-shipping fees to be sent out again.

11. Lost, Delayed, or Stolen Packages

While the vast majority of orders arrive without issue, occasionally a package may be delayed or, rarely, lost in transit. If your tracking shows no movement for an unusually long period, or if the carrier marks a parcel as delivered but you have not received it, please contact us at timefortime.store@gmail.com and we will open an investigation with the carrier. We ask for your cooperation during this process, which can take some time to resolve. We are not responsible for packages that are marked as delivered by the carrier but reported as not received where the carrier confirms delivery to the address provided; however, we will always do our best to assist. For packages confirmed lost in transit by the carrier, we will arrange a replacement or refund.

12. Damaged Items in Transit

We take care to ensure your products are packaged securely, but damage can occasionally occur during shipping. If your item arrives damaged, please contact us within 48 hours of delivery at timefortime.store@gmail.com with your order number and clear photographs of the damaged item and its packaging. We will arrange a replacement or refund for items confirmed to be damaged in transit at no additional cost to you.

13. Pre-Orders and Backorders

From time to time we may offer products on a pre-order or backorder basis. Where an item is on pre-order or backorder, the expected dispatch timeframe will be indicated on the product page or communicated to you. If your order contains both in-stock and pre-order items, the in-stock items may be shipped first. We will keep you informed of any significant changes to the expected availability of pre-ordered items.

14. Shipping Delays

Delivery estimates are not guaranteed, and delays can occur for reasons beyond our control, including high order volumes, carrier and logistics disruptions, customs inspections, severe weather, public holidays, and force majeure events. We will communicate proactively where we are aware of significant delays affecting your order. A delay alone does not entitle you to a refund unless the order has not arrived within a reasonable additional period and is confirmed lost.

15. Questions and Support

If you have any questions about shipping, tracking, customs, or the status of your order, our customer support team is here to help. Please contact us at timefortime.store@gmail.com, or by post at Plot No 1497, Moktarpara, Saraj Ranjan Sarani, West Bengal 733101, India, and we will respond as quickly as we can.
Phone: +91 7432900156